Customer Service, Italian Style
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here weather are a few well-worn but important principles that I was reminded of during that trip:
The Customer Always sample sql resumes Comes First: When you patronize a retail store or restaurant in Italy, it is almost always the owner of the business that takes care of you. It’s not that there aren’t other employees; other staff members are usually monte carlo dirtsetup busy straightening inventory or dealing with deliveries. But dealing with customers is simply too important a task to be delegated.
Product Knowledge Is King: Remember your last school bus sales new jersey retail shopping experience, where you had to ask three different sales people to get an answer to
a simple question about a product? Not in Italy. Every hampton bay cuscomer service salesperson we dealt with was a product expert, whether it was about the kind of material used in a garment, the amount of warmth that various types of glove leather would provide, or how a piece of used toyota sunraider for sale gold jewelry was crafted.
Be Proud Of What You Offer: Retail specialty stores in Italy typically offer goods in a wide range of prices to suit jersey every budget. But you’ll never catch a shop owner steering you toward their expensive wares by denigrating rental beachfront houses in california the quality of their less expensive merchandise. If it’s good enough for them to sell, it’s good enough for you to buy.
No Job Is Too Small Or Unimportant: Every morning, the streets of Florence were filled with shopkeepers sweeping their sidewalks, or polishing their doorways or cleaning their display windows. And, when there aren’t customers to serve, there are shelves to be organized, merchandise to be tidied and stock to be added. These are important tasks that, no matter how menial they appear, help to moscino hippy fizz create a positive business image with the customer.
Competitors Are Not Your Enemies: More than once, we were referred to another shop when the one that we were visiting did not have what we were looking for. More interested in building a long-term relationship than in making a quick sale, shopkeepers in Italy readily aluminum fishing boat manufacturers refer customers to competitors who can better meet an immediate need, knowing that the best customers will remember who referred them.
Running A Business Should Be A автомашины продажа красноярск Joy, Not A Job: Retailers in Italy work hours comparable to their U.S. counterparts. However, we never once met a tired or grumpy victoria secrets singapore body spray shopkeeper who didn’t have the time to give us as much attention as the infomercial scams frauds first camping in pei customer of the day, and who didn’t go out of their way to make us feel welcome in their shop and in their city.
William von Achen is president of Strategic Management Resources, an executive coaching and management consulting firm offering advice and counsel to business owners and senior executives. For more information visit our web site at <a camper trailer rental ontario target=”_new” href=”http://www.smrweb.com”>http://www.smrweb.com
Does Hoodia, the African Weight Loss Secret, Actually Work?
Astounding as some dieters say the new Hoodia weight loss supplement is, other dieters say it’s a fake and doesn’t work at all. If you’re not familiar with Hoodia Gordonii, it’s the new fad in dieting products. It comes from a cactus type a-centre отзывы plant in South Africa and has been eaten there for thousands of years by the aboriginal natives. The San Bushmen in the Kalahari Desert eat the Hoodia succulent plant by picking off a piece before a hunting trip or period of time they know they won’t have much food to eat. By ingesting the piece of Hoodia they know that they will not be hungry for the entire day. This of course is very helpful when you are living in the desert and the availability of food is very scarce.
So what about if your living in middle America and are looking for something to help you curb your cravings and keep of the pounds, will Hoodia do the trick? It depends on who you ask, some dieters say it is the magic pill and will help you lose the weight with no side effects. Other people will say, “I tried it and it did absolutely nothing for me”. How can this be the case you might ask, one person swears to it and one swears at it. It’s actually no mystery at all if you know what is happening in the industry. Hoodia has gained huge popularity due to increased media exposure; so far since last November Hoodia has been on CBS 60 geely scooterparts minutes, the BBC, CBS News, Oprah Winfrey’s “O” Magazine, ABC News and most recently it was featured on the NBC skin tight clothes clips Today Show with Katie Couric. Because of this news coverage the demand for Hoodia has greatly increased and along with this, the amount of companies providing fake or impure Hoodia has also greatly increased.
If I can stress only one thing in this Hoodia article, it would be to know what is in the Hoodia you are buying. When it comes to buying Hoodia, you have to be